1. Introduction
This Privacy Policy explains how Stone and Porcelain (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or purchase from us.
We are committed to ensuring your personal information is handled securely and in accordance with UK GDPR and the Data Protection Act 2018.
2. Who We Are
Business name: Stone and Porcelain LTD
Website: [www.stoneandporcelain.co.uk]
Email: [info@Stoneandporcelain.co.uk]
We act as the data controller for the personal information collected through this website.
3. What Personal Data We Collect
We may collect and process the following data:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order details and purchase history
- Payment method (payments are processed securely by third-party providers — we do not store card details)
- IP address and browser information
- Messages sent via contact forms or email
4. How We Use Your Information
We use your data to:
- Process and fulfil orders
- Deliver goods and manage returns
- Communicate with you about your order
- Respond to enquiries
- Improve our website and services
- Meet legal and accounting obligations
We only collect data that is necessary and relevant.
5. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contractual necessity (to fulfil your order)
- Legal obligation (tax and accounting records)
- Legitimate interests (running and improving our business)
- Consent (for cookies and marketing, where applicable)
6. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help websites function properly and improve user experience.
Types of Cookies We Use
Our website may use the following cookies:
Strictly Necessary Cookies
These are essential for the website to function, such as:
- Shopping cart functionality
- Secure login sessions
- Page navigation
These cookies do not require consent.
Analytics Cookies
These help us understand how visitors use our website (e.g. pages visited, time spent on site).
These cookies are only used with your consent.
Marketing Cookies (if applicable)
These cookies help deliver relevant advertising and measure campaign performance.
They are only activated with consent.
7. Managing Cookie Preferences
When you visit our website, you will be presented with a cookie consent banner allowing you to:
- Accept cookies
- Reject non-essential cookies
- Change your preferences at any time
You can also manage cookies via your browser settings.
8. Sharing Your Data
We may share your data with trusted third parties where necessary, including:
- Payment processors
- Delivery and courier services
- Website hosting providers
- Analytics providers
All third parties are required to handle your data securely and lawfully.
9. How We Store and Protect Your Data
We take appropriate security measures to protect your data, including:
- Secure servers
- SSL encryption
- Restricted access to personal data
We only retain your data for as long as necessary to meet legal or business requirements.
10. Your Data Protection Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise these rights by contacting us using the details in section 13.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@stoneandporcelain.co.uk
Phone: 01744 304545